Returns & Exchanges

We want you to love your handcrafted footwear. If for any reason you're not satisfied, we're here to help make it right.

07-Day Window

Returns and exchanges accepted within 07 days of delivery for unworn items in original condition.

Quick Processing

Refunds processed within 5-7 business days of receiving your return. Exchanges shipped immediately upon approval.

Simple Process

Contact our team to initiate your return or exchange. We'll guide you through every step of the process.

How to Return or Exchange

1
Contact us
Reach out to our customer service team with your order number and reason for return or exchange.
2
Receive authorization
We'll send you a return authorization and prepaid shipping label via email within 24 hours.
3
Ship your item
Pack your shoes securely in the original box, attach the label, and drop off at any courier location.
4
Get your refund
Once we receive and inspect your return, we'll process your refund or ship your exchange.

Important Policy Notes

  • Items must be unworn and in original, resellable condition with all tags attached.

  • Custom or made-to-order items cannot be returned or exchanged unless defective.

  • Original shipping costs are non-refundable. Return shipping is free with our prepaid label.

  • Exchanges for different sizes or styles are subject to availability at time of processing.

  • Defective items will be replaced at no cost or fully refunded including original shipping.

  • Sale and clearance items are final sale and cannot be returned or exchanged.