At our premium footwear brand, we are committed to ensuring your complete satisfaction. Every pair of handcrafted leather dress shoes is made with meticulous attention to detail and quality. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund process.

To be eligible for a refund, your shoes must meet the following conditions:

• Items must be unworn and in original condition
• All original packaging, dust bags, and accessories must be included
• Shoes must not show signs of wear or alterations
• Must be returned within the specified timeframe

Step 1: Contact our customer service team to initiate a return request

Step 2: Pack your shoes securely in the original packaging

Step 3: Ship the item using our prepaid return label

Step 4: Once we receive and inspect your return, we will process your refund

Returns must be initiated within 7 days of receiving your order. Once we receive your return, please allow 5-7 business days for inspection and processing. Refunds will be credited to your original payment method within 7-10 business days after approval.

The following items are not eligible for refunds:

• Shoes that have been worn outdoors
• Items with visible signs of use or damage
• Products without original packaging
• Final sale or clearance items
• Gift cards