Frequently Asked Questions

Everything you need to know about our premium leather footwear

  • We use premium full-grain leather sourced from the finest tanneries. Each hide is hand-selected for its quality, durability, and natural character.

  • We recommend measuring your foot in the evening when it's slightly larger. Refer to our detailed size guide which includes both UK and EU measurements. If you're between sizes, we suggest sizing up.

  • Yes, all our Goodyear welted shoes can be resoled. We offer a comprehensive resoling service to extend the life of your footwear. Contact our care team for details.

  • Regular cleaning with a soft brush, conditioning every 3-4 weeks, and using shoe trees are essential. Avoid excessive water exposure and allow shoes to rest between wears.

  • We offer a 30-day return window for unworn shoes in original packaging. Returns are free for domestic orders. Please see our full returns policy for complete details.

  • Standard domestic shipping takes 3-5 business days. Express shipping is available at checkout. International orders typically arrive within 7-12 business days depending on location.

  • Yes, each pair is handcrafted by skilled artisans using traditional techniques. From cutting the leather to stitching and finishing, every step involves meticulous hand work.

  • We ship to most countries worldwide. Customs duties and taxes are the responsibility of the recipient. Check our shipping page for a full list of supported countries.

  • Goodyear welt is a premium construction method where the upper, insole, and welt are stitched together, then the outsole is attached. This makes shoes water-resistant, durable, and resole-able.

  • We offer monogramming and bespoke services for select styles. Contact our customer service team to discuss customization options and lead times for personalized orders.